Terms of Service

1. The provider

Splice Computers (Pty) Ltd, registration number 2019/272712/07, VAT number 4700295688, with its registered address at 55 York Street, George, Western Cape, 6529, South Africa ("Yielde", "we", "us").

2. Services

Yielde provides website design, web development, hosting, and AI automation systems (including chatbots and WhatsApp bots). The specific scope of work for each engagement is agreed with the client in writing before payment is taken.

3. Pricing and payment

• All published prices are listed on our Pricing page in ZAR excluding VAT.
• Build fees are payable upfront on approval of the proposal.
• Hosting and maintenance are billed monthly in advance.
• Additional API credits are paid upfront in top-ups; clients are warned before credits run out.
• Payments are processed through Paystack. Failed recurring payments may result in service suspension after written notice.

4. Refunds and cancellation

Refunds are governed by our Refund Policy. Cancellation of recurring services is governed by our Cancellation Policy.

5. Client responsibilities

• Provide content, brand assets, and approvals in a timely manner.
• Ensure that any content supplied to Yielde does not infringe third-party rights.
• Keep account credentials secure and notify us of any suspected unauthorised use.
• Comply with applicable laws when using systems built by Yielde.

6. Intellectual property

Yielde retains all intellectual property rights in the websites, systems, source code, designs, prompts, configurations, libraries, and templates we produce, both those that pre-date the engagement and those created during it.

On full payment of the applicable fees and while the client's account is in good standing, Yielde grants the client a non-exclusive, non-transferable, worldwide licence to use the delivered website or system for the client's own business purposes for the duration of the active hosting or maintenance subscription.

The client retains ownership of any content, brand assets, and data that the client supplies to Yielde. Domain names registered in the client's name remain the property of the client.

On cancellation, the licence to use the delivered system ends. The underlying code, designs, and configurations are not transferred to the client.

7. Service availability

We make reasonable efforts to keep hosted services available but do not guarantee uninterrupted operation. Scheduled maintenance will be announced in advance where practical.

8. Liability

To the maximum extent permitted by law, Yielde's total liability for any claim arising from the services is limited to the fees paid by the client to Yielde in the three months preceding the event giving rise to the claim. Yielde is not liable for indirect, consequential, or loss-of-profits damages.

Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

9. Confidentiality

Each party will keep confidential any non-public information shared by the other party in connection with the services and will use it only to perform or receive the services.

10. Privacy

Personal information is handled in line with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to active clients in writing at least 30 days before they take effect.

12. Governing law

These terms are governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the South African courts.

13. Contact

Splice Computers (Pty) Ltd · 55 York Street, George, Western Cape, 6529 · support@yielde.dev · 063 611 2952