How the desk works

Chris sets up your desk with you in one sitting of about 30 minutes. You tell him:

Your packages and prices

As rows: the kind of event, the days, the season, per event or per guest, and any guest limits. A reply gives prices only from these rows, and only once you've approved them.

Blocked dates

The dates you can't host. For any other date, the reply says it's provisionally open and when you'll confirm.

Viewing times

At least 2 a week. Each reply offers two of them, at least a day ahead.

Languages

English or Afrikaans (u-form), following the couple, in the languages you choose. Until the Afrikaans wording is proofread, the desk replies in English.

Reply-to address

Your own inbox, where a couple's answer lands.

Closed days

The days you don't work. A reply says you'll confirm by your next open day, at the time you choose.

Your legal name and address

For the privacy notice at the foot of every reply, which names your venue as responsible for the couple's details.

Everything you do, from yes to day 30

1. After your demo, if you want the pilot: pay R999 incl. VAT by the Paystack link Chris emails with the operator agreement and the pilot terms, and sign both. Nothing is paid on this website.
2. Sit with Chris for about 30 minutes and give him the facts above.
3. Connect the desk to your web form or inbox, and send one test enquiry with Chris (step 2).
4. Publish the privacy wording Chris gives you on your website.
5. For your first 3 days, approve the drafts by link. Then say yes to automatic replies, or stay on drafts.
6. Tell Chris when a price or a date changes. If he has it by 14:00 on a working day, he changes it that day; otherwise by 10:00 the next working day (step 8). Confirm your blocked dates to him at least once every 7 days, even if nothing has changed.
7. Tell Chris when a couple agrees a viewing date and time with you. The pilot's viewing refund counts these; the pricing page has the price, when your desk goes live and both refunds.
8. Don't use the desk for marketing or follow-ups.

The desk only sees the enquiries you pass on to it. Couples keep writing to you exactly as they do now. There are two ways:

1. Add the desk's address (it ends in @desk.yielde.dev) as a second recipient on your website's enquiry form. If your email runs on Microsoft 365, this is the only route.
2. Or forward enquiries from your inbox to the desk.

The desk never logs in to your mailbox: it sees only what your form or forwarding sends it. Then you send one test enquiry with Chris.

The AI reads the enquiry and picks out the date, the number of guests, the kind of event, any budget, the couple's questions and their language. It doesn't read attachments or PDFs. The AI only reads: what the couple receives is fixed wording and your price list.

Not every message gets an automatic reply, on purpose.

An Afrikaans enquiry gets its reply in English until the Afrikaans wording is proofread. Other languages become a draft for you.

Once automatic replies are on, this is the reply a couple gets, word for word. Only their names, date and guest count, your prices and your viewing times change; every other sentence is fixed wording. It goes out from “‹your venue› via Yielde”, and you get a copy.

What each part does

1. provisionally open

   It never calls a date booked. It says when you'll confirm: your next open day, at the time you choose.

2. From our current price list

   Prices come only from rows in the table you approved. If no row fits, no price appears.

3. These are indicative prices, not an offer.

   It never makes an offer. Your written quote follows the viewing.

4. These viewing times are open

   Two times from your own viewing list. The couple replies to choose one, and that reply lands in your inbox.

5. sent automatically

   Every reply says so in one line, and that you'll reply personally. A POPIA notice names your venue as responsible for the couple's details.

When an enquiry needs you, the desk writes the reply but doesn't send it. As soon as the draft exists, it emails it to you: why it's a draft, the reply as the couple would get it, and their own message.

• Approve & send: the link opens a page showing exactly what will be sent, with one button. The link works once, for 7 days. Opening a link never sends anything by itself.
• Or answer the couple yourself from your own inbox. The desk sends nothing unless you approve.
• You can't edit a draft in this version. If it needs changing, answer the couple yourself.
• A draft you haven't approved within 7 days is marked in your 07:00 email, for you to answer personally if you still want to.
• An approved reply says so in its own line: it was prepared automatically, and you checked it before it was sent.

Dear Annelie & Johan,

Thank you for thinking of Tolboskloof Weddings for your wedding on Saturday 8 May 2027, for 220 guests.

Our venue seats up to 180 guests, so for 220 guests we would like to talk the options through with you. Marlé will be in touch with you personally.

Would you like to come and see it? These viewing times are open:
• Wednesday 14 October 2026, 15:00
• Wednesday 21 October 2026, 15:00
Just reply to this email with the time that suits you, or suggest another.

This reply was prepared automatically from our approved price list, and Marlé checked it before it was sent.

Warm regards,
Marlé
Tolboskloof Weddings

———
Tolboskloof Weddings (Tolboskloof Farm, Langeberg foothills, Western Cape) is responsible for your personal information and uses it only to answer your enquiry. Yielde (Splice Computers (Pty) Ltd) processes your enquiry for Tolboskloof Weddings as its operator, partly through service providers in the United States. This email is not a booking or an offer; nothing is reserved until Tolboskloof Weddings confirms in writing. You will not get follow-ups or marketing from this desk. To see, correct or delete your details, or to object to their use, reply to this email; privacy notice: https://tolboskloof.example.org/privacy. You may also complain to the Information Regulator: inforegulator.org.za.

Good day,

We are getting married on Saturday 8 May 2027 and would love to have our wedding at Tolboskloof. We will be 220 guests. Is the date open, and what would it cost?

Kind regards,
Annelie & Johan

Dear Annelie & Johan,

Thank you for thinking of Tolboskloof Weddings for your wedding on Saturday 8 May 2027, for 220 guests.

Our venue seats up to 180 guests, so for 220 guests we would like to talk the options through with you. Marlé will be in touch with you personally.

Would you like to come and see it? These viewing times are open:
• Wednesday 14 October 2026, 15:00
• Wednesday 21 October 2026, 15:00
Just reply to this email with the time that suits you, or suggest another.

This reply was prepared automatically from our approved price list, and Marlé checked it before it was sent.

Warm regards,
Marlé
Tolboskloof Weddings

———
Tolboskloof Weddings (Tolboskloof Farm, Langeberg foothills, Western Cape) is responsible for your personal information and uses it only to answer your enquiry. Yielde (Splice Computers (Pty) Ltd) processes your enquiry for Tolboskloof Weddings as its operator, partly through service providers in the United States. This email is not a booking or an offer; nothing is reserved until Tolboskloof Weddings confirms in writing. You will not get follow-ups or marketing from this desk. To see, correct or delete your details, or to object to their use, reply to this email; privacy notice: https://tolboskloof.example.org/privacy. You may also complain to the Information Regulator: inforegulator.org.za.

Every morning at 07:00 you get one email: every enquiry, best fit first, what was sent and every draft waiting for you. It comes even on a morning with no enquiries. Drafts still reach you as they happen, and you get a copy of every reply.

This sample is the made-up demo venue's email, so it starts with a DEMO line.

• Auto-replies and bounces are set aside and counted, not answered.
• “Best fit first” only sorts the list, by the date, the guests, the budget, the event and how far ahead it is. Nothing is declined or delayed because of it.
• Each draft waiting for you shows why it's a draft, with its Approve & send link.
• “Stop all replies now” is at the end of every 07:00 email.

One tap in every 07:00 email and every draft email stops all replies within a minute. When you turn replies back on, anything held comes back as a draft. Nothing goes out late.

The stop link opens this page, with one button; opening the link alone changes nothing. While replies are stopped, new enquiries are still received and counted, and your 07:00 email and draft emails keep coming.

Look back at any reply

Every reply and draft in your 07:00 email has a View link. It opens a read-only page with the exact reply that was sent or drafted, when, and the prices it used. Every enquiry, reply, approval and stop is logged with a time.

View and stop links work for 30 days, and every 07:00 email carries fresh ones.

Dear Thandi & Pieter,

Thank you for thinking of Tolboskloof Weddings for your wedding on Saturday 17 April 2027, for 50 guests.

That date is provisionally open. We will confirm it with you by Monday 12 October 2026, 10:00 — nothing is reserved until then.

From our current price list, for 50 guests:
• Barn wedding — Saturday: R38 500
• Farm menu — harvest table: R520 per guest (R26 000 for 50 guests)
These are indicative prices, not an offer. A written quote follows once you have seen the venue.

Would you like to come and see it? These viewing times are open:
• Wednesday 14 October 2026, 15:00
• Wednesday 21 October 2026, 15:00
Just reply to this email with the time that suits you, or suggest another.

This first reply was sent automatically from our approved price list. Marlé will reply to you personally.

Warm regards,
The Tolboskloof Weddings team

———
Tolboskloof Weddings (Tolboskloof Farm, Langeberg foothills, Western Cape) is responsible for your personal information and uses it only to answer your enquiry. Yielde (Splice Computers (Pty) Ltd) processes your enquiry for Tolboskloof Weddings as its operator, partly through service providers in the United States. This email is not a booking or an offer; nothing is reserved until Tolboskloof Weddings confirms in writing. You will not get follow-ups or marketing from this desk. To see, correct or delete your details, or to object to their use, reply to this email; privacy notice: https://tolboskloof.example.org/privacy. You may also complain to the Information Regulator: inforegulator.org.za.

There's nothing for you to log in to. When a price or a date changes, tell Chris by email or phone. He changes it the same working day if he has it by 14:00, otherwise by 10:00 the next working day (service levels).

The desk trusts your blocked dates only while they're fresh, so confirm them to Chris at least once every 7 days, even if nothing has changed. If they're more than 7 days old, every reply becomes a draft until you send Chris an update. From day 5 your 07:00 email reminds you. After 7 days, a line at the top of it reads, for example: