Company information and legal notices

1. Who we are

Yielde is the trading name of Splice Computers (Pty) Ltd.

2. How to reach us

• Questions and support. Email support@yielde.dev or call 063 611 2952. Our support hours are Monday to Friday, 08:00 to 17:00 South African Standard Time, excluding South African public holidays.
• Notices under an agreement. Send written notices to support@yielde.dev, or deliver or post them to 55 York Street, George, Western Cape, 6529. Your agreement may say more about notices.
• Legal documents. Serve legal documents, such as a summons, at 55 York Street, George, Western Cape, 6529.
• Privacy and access to information. By law, the head of Splice Computers (Pty) Ltd is our Information Officer. Contact the Information Officer at support@yielde.dev. Our Privacy Policy explains your rights over your personal information. Our PAIA manual explains how to ask for records we hold.
• Security weaknesses. If you find a security weakness in our systems, email security@yielde.dev. We acknowledge reports within 24 hours and aim to triage and respond within 72 hours. See our Security page.

3. What we sell

We sell to businesses, and to people acting in the course of their trade, business or profession. You must be 18 or older and legally able to enter into a contract.

3.1 Yielde platform

Platform subscriptions give your business an AI automation workspace that we run for you, with a dashboard and AI workers. Depending on your plan, the platform includes workflow automation, an AI lead qualifier, an AI voice receptionist and AI Chat, with AI usage measured in credits. The plans are Starter, Growth and Business, plus custom plans agreed in writing. What each plan includes is on our pricing page.

Yielde's automation runs on Vercel (serverless) and Supabase (eu-west-1); model calls via OpenRouter. AI prompts go to model providers outside South Africa, mainly in the United States, and some supporting services run outside South Africa. Our sub-processor register names each provider and where it processes data.

More: Pricing, Schedule A of our Terms of Service and Security.

3.2 Web development

We also design and build websites for businesses.

4. Prices

All prices are in South African rand.

4.1 Yielde platform

Every Starter, Growth and Business price includes VAT at 15% (Terms of Service section 5.2 and Schedule A, item A5).

A custom plan costs the price set in your written order. Section 5.2 of our Terms of Service says how VAT applies to it.

• Platform plans start with a 7-day free trial. To begin it, Paystack takes R1 from your card so that it can store your card for later payments. We refund that R1, so the trial itself costs you nothing. If you cancel before the trial ends, you pay no plan fee.
• Each plan includes a monthly pool of AI credits. Your dashboard shows how much of your pool you have used, and tells you when it runs out. We do not charge you beyond what you have authorised without telling you first.
• AI usage beyond your plan's credit pool is not included in the plan price. Once the pool is used up, AI features may pause or need a credit top-up. We charge for AI usage beyond the pool only at a rate that our pricing page or your written order states before you use it. We sell a credit top-up only at a price stated in the same way before you buy it. If no rate is stated, you pay nothing for AI usage beyond your plan price. Where a rate applies, metered AI usage is billed on a pass-through basis: our underlying AI and voice costs for your account, plus any disclosed margin. A rate or top-up price published for the first time, or a changed one, applies only from your next billing period after reasonable notice, and you may cancel before then (Terms of Service section 5.4 and Schedule A, items A5 and A6).

Where platform prices are shown: on our pricing page and during sign-up, which shows your first payment before you start the trial.

5. How you pay

All payments are in rand. Platform plans bought on our website go through Paystack. A custom platform plan is paid as its written order says (Terms of Service section 5.1).

• Platform. Plans bought on our website are paid by card. The 7-day free trial starts with a R1 card check: Paystack takes R1 so that it can store your card, and we refund that R1. When you subscribe, you authorise Yielde and Paystack to charge your nominated payment method on a recurring basis for your subscription, and for metered AI usage under Schedule A, item A6 of our Terms of Service. Your subscription renews automatically until you cancel it. Custom plans have no online checkout; they are agreed in writing.

6. When the service starts and how long it runs

6.1 Yielde platform

• The platform is a subscription. It runs from one billing period to the next, with no fixed lock-in, until you cancel.
• Schedule A of our Terms of Service explains the steps before your workspace is set up.
• We have not fixed a set-up time for platform workspaces. Where ECTA applies to you, section 46 of ECTA requires us to carry out your order within 30 days after the day we receive it. If we don't, you may cancel on 7 days' written notice.
• You may cancel at any time before your next renewal. Cancelling takes effect at the end of the period you have paid for, and you keep access until then.

7. Your agreement with us

• Platform. Your agreement is our Terms of Service (the common core and Schedule A, which are also our Master Subscription Agreement), with the documents they list, including the Acceptable Use Policy, the Refund Policy, the Cancellation Policy, the Privacy Policy, the Service Level Agreement and the Data Processing Agreement. You accept them when you register, click "I agree", sign electronically or use the platform.
• Clauses to read first. Some clauses limit our liability, place a risk on you or ask you to confirm a fact. Section 1.4 of our Terms of Service lists them. Please read them before you sign up, sign or pay.
• Guarantees. The platform's commitments on availability, support and service credits are in our Service Level Agreement.
• Keeping a copy. Every legal page on yielde.dev shows the date it was last updated. You can print it or save it as a PDF from your browser.
• Law. South African law governs the platform. Our Terms of Service say how disputes are resolved.

8. Refunds, cancellation and guarantees

Nothing in our terms limits your rights under the Consumer Protection Act 68 of 2008, ECTA or any other law. Where the law gives you a stronger right, the law applies.

8.1 Yielde platform

• Free trial. If you cancel before the 7-day free trial ends, you pay no plan fee, and the R1 taken to store your card is refunded.
• Cancelling. Cancel at any time before your next renewal, from your dashboard's billing settings or by emailing support@yielde.dev. We acknowledge your cancellation in writing within two business days. There are no cancellation fees. The plan fee already paid for the current period is not refunded pro rata.
• If we cannot provide the service. If we cannot provide the core service to you at all for a paid period, through no fault of yours, you are entitled to a refund of the plan fee for that period. For missed availability, the remedy is the service credits in our Service Level Agreement.
• Unused top-ups. If you pre-purchased a credit top-up that you have not used, you may ask for a refund of the unused balance when you cancel. Credits you have used, and the R100 introductory voucher, are not refundable.
• How refunds are paid. Approved refunds go back to your original payment method through Paystack within 7 to 14 business days of approval. Your bank may add a few days.
• Your data after you cancel. We keep your Customer Data for a 30-day export window after your cancellation takes effect, so you can get a copy. After that we delete it, except records the law requires us to keep.

The full rules are in our Refund Policy and Cancellation Policy.

9. Cooling-off and other cancellation rights

Who these laws protect. The Consumer Protection Act protects natural persons, and juristic persons (such as companies, close corporations and trusts) whose asset value and annual turnover are both below R2 million. ECTA's consumer protections cover natural persons who buy as the end user by electronic transaction. Whether a law applies to you depends on your own position.

ECTA section 44. If you are a natural person (for example, a sole proprietor) buying as the end user in an electronic transaction, section 44 of ECTA may let you cancel a services agreement within 7 days after it was concluded, without giving a reason and without penalty. If you have already paid, you get a full refund within 30 days of cancelling. Section 42 of ECTA lists the transactions to which this right does not apply. For example, under section 42(2)(d) it does not apply to services that began, with your consent, before the 7 days ended. Nothing in our agreements takes this right away (ECTA section 48).

Consumer Protection Act section 16. If the Consumer Protection Act applies to you, ECTA section 44 does not, and you entered into the agreement after we approached you directly (direct marketing), section 16 of the Consumer Protection Act lets you cancel without reason or penalty by notice in writing or in another recorded way (for example by email) within 5 business days after the agreement was concluded. We then return your payment within 15 business days.

Consumer Protection Act section 14. If you are a natural person (for example, a sole proprietor) and the Consumer Protection Act applies to you, section 14 of that Act lets you cancel a fixed-term agreement when its term ends, without penalty, or at any other time on 20 business days' notice in writing or in another recorded way. If you cancel early, section 14(3) of that Act decides what you still owe up to the cancellation date and what we must credit back to you. We charge no cancellation fee on the platform (section 8.1). When a fixed term ends, the agreement continues month to month, unless you expressly tell us to end it on that date or you agree to a new fixed term. Section 14 does not apply to agreements between juristic persons, such as companies, close corporations and trusts.

To use any of these rights, email support@yielde.dev, or write to us at 55 York Street, George, Western Cape, 6529. You don't have to give a reason. Section 18 of our Terms of Service and section 3 of our Refund Policy explain these and your other statutory rights.

10. Records of your transaction

• Platform. Platform plans bought on our website are invoiced through Paystack. A custom plan is invoiced as its written order says. You can manage your subscription in your dashboard's billing settings.
• How long we keep them. We keep tax and accounting records, including invoices and credit notes, for as long as the law requires: seven years under section 24 of the Companies Act 71 of 2008 (the Tax Administration Act's own minimum is five years). If you need a copy of one of these records, email support@yielde.dev.

11. Payment security and privacy

• Card details. Paystack processes every card payment we take. Card details are handled by Paystack and are not stored by Yielde.
• What we receive. For platform billing, we keep billing identifiers, transaction details and your account email address.
• Payment messages. Paystack's payment messages to the platform are signature-checked before we act on them.
• Connections. Our website and our services use encrypted (HTTPS) connections.
• No certification. Yielde does not hold ISO 27001, SOC 2 or a similar certification, and claims none.
• More. Our Privacy Policy explains how we handle personal information, our Security page describes our safeguards, and our sub-processor register lists the service providers who process personal information for us.

12. Our legal pages

One agreement is not a public page because it is signed with the customer: the platform's Data Processing Agreement. It is the written operator contract that section 21 of POPIA requires.

13. Changes to this page

We update this page when any of these details change. The date at the top shows when it was last updated.