Solutions / Front desk
Never miss a lead again.
Never Miss a Lead is one agent built to answer your calls, WhatsApp and email while you are on the job, take the details and line up the booking for your yes.
What outside research says
69% of missed calls to businesses got no call back within 48 hours, in a phone provider’s 2026 analysis of 16.7 million missed calls.
Source: Quo, 2026 (opens in a new tab)15% of callers left a voicemail, in a phone provider’s analysis of more than 18 million missed calls between July and September 2026.
Source: Quo, 2026 (opens in a new tab)
Findings from the research linked under each figure. They are not Yielde results.
The loop
How it works
From a missed call to a booked job
Six steps, from the first event to the result. Choose a step to read what happens in plain words, how it is built, and what keeps it right.
Step 1 of 6
A customer gets in touch
In plain words
Someone needs a plumber and tries to reach you. You are under a sink, so the agent picks up your forwarded call instead of voicemail.
Safeguard A message that is delivered twice is handled once: each one carries an id that is checked first.
Under the hood
It is built so that every channel reaches the same agent: calls through the number you forward, email through your inbox, and WhatsApp once that channel is approved. Each message is tagged with the customer and the conversation it belongs to, so a call at nine and an email at ten are read as one job, not two. The conversation so far travels with every new message, so the customer never has to repeat themselves.
Works with
- Phone
It works out the need
In plain words
It answers in your business name and asks what you would ask: what is wrong, where, and how urgent. On a call it says up front that it is an AI assistant.
Safeguard It may not give a price or a firm time on its own. A quote from your price list waits for your yes, like a booking.
Under the hood
The language model works from a brief built with you. It starts from your online business listing and your website, then a short interview covers your services, area, hours, call-out fee and the questions each kind of job needs. It answers only from that brief and the conversation in front of it. When a customer asks something the brief does not cover, or asks for a person, the agent says it will check with you rather than guess.
Not sure: goes straight to step 05, You say yes.
It writes the job down
In plain words
The details become a tidy job card with the same layout every time, so nothing lives on a scrap of paper.
Safeguard A job with a required field missing is never passed on as complete.
Under the hood
The conversation is turned into a structured record with fixed fields: who, where, what, when and how urgent. The record is checked against a schema before it is saved. A missing address or an impossible date sends the agent back to ask, instead of saving half a job.
It checks your calendar
In plain words
It looks at your real calendar and finds times you are actually free, inside the hours you told it you work.
Safeguard Nothing is written to your calendar at this step.
Under the hood
The agent reads your Google Calendar through its API (the door a calendar opens for other software), together with the working hours you gave it. It offers the customer real free times and says plainly that nothing is final until you approve. At this step it only reads: nothing is added, moved or deleted in your calendar.
Works with
- Google Calendar
You say yes
In plain words
You get the job card on your phone. Approve it, change the time or decline. Nothing is booked, and the customer hears nothing final, until you do.
Safeguard Bookings and money always wait for you. That is a rule in the system, not a setting the agent can change.
Under the hood
Bookings and anything about money sit behind an approval gate. The agent cannot pass that gate itself: the step that confirms a booking only runs with your approval attached. At first the gate covers its replies too: it drafts and you approve, and only after that period does any part answer on its own. When it is unsure, it hands the conversation to you instead of guessing.
The customer is booked
In plain words
The customer gets a confirmation, and the job appears in your calendar with all the details.
Safeguard Every action is logged with the time and who approved it.
Under the hood
Only on your approval is the calendar entry created and the confirmation sent. Every step is written to a log you can read: what the customer said, what the agent answered, what you approved and when. That log is how its work is checked and how the brief is tightened.
Works with
- Google Calendar
What it knows
A brief built with you from your business listing, your website and a short interview: services, area, hours, call-out fee and the questions each kind of job needs. It answers from that brief and the conversation in front of it, and nothing else.
What it may do on its own
Once the draft period is over: answer, ask questions, write the job card and propose free times. It can read your calendar but cannot change it.
What waits for your yes
Every booking, every price or quote, any caller who asks for a person, and anything it is not sure about. At first, every reply as well.
How we test it
Before it takes a real enquiry it is run against scripted conversations, including the awkward ones: the wrong number, the angry customer, the request it must refuse. It then starts in draft mode, and its log is reviewed with you before any part runs on its own.
What we measure
Once it is live, these are tracked and reviewed with you.
- Enquiries answered while you were busy
- Time from first contact to a job card
- Approvals you changed, and why
What you get
- One agent across phone, WhatsApp and email
- Job details sent to you as they come in
- Bookings into your calendar once you approve
- A published monthly price, with a founding rate on the waitlist
Works with
- Phone
- Google Calendar
Who it is for
Plumbers, electricians, solar installers and other trades who work with their hands.
The monthly price is published on the pricing page, with a founding rate for the waitlist.
Related
- Booking agent
Bookings made and kept, without the phone tag.
An agent that offers customers real open slots, books the one they pick, sends the reminders and fills cancellations from a waiting list.
Built to order - Email response agent
An inbox sorted and replies drafted by the time you sit down.
An agent that reads every incoming email, sorts it, and drafts the reply in your voice using your prices, policies and past answers.
Built to order - Support and knowledge chatbot
Customers get answers from your own material, without waiting for your team.
A chatbot that answers from your own manuals, policies and product pages, shows where each answer came from, and hands over to a person when it should.
Built to order